An Unbiased View of Telus customer service
An Unbiased View of Telus customer service
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I have experienced concerns Together with the Tech Support for the house Online in addition so hard we spent about an hour or so addressing a concern. I’ve been having for months and months.
All those agents Functioning against Telus Rewards, instead of maintaining the outdated faithful customers they make them go away to search for other service provider
@Oleginza Wrote: I termed Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing that I need to simply call all through "standard Office environment hrs". Is that this for actual?
If an automated assistant asks for The key reason why of your respective phone, mention "I want to make payment preparations for my mobility Invoice".
How do I find that human being. I think I am going into a new billing cycle and I are actually jogging in circles for weeks
You can then receive a textual content message in the event the agent responds, and you may observe up at your earliest ease.
If my issues usually are not dealt with, I is going to be pressured to escalate this further, which includes on the Office with the President, the media, and the Better Company Bureau.
If our reply solved your concern, make sure you click Settle for as Remedy to help Many others within the Group.
If our reply solved your problem, you should click on Settle for as Answer to assist others within the Neighborhood.
Telus has messed up on my Monthly bill multiple occasions within the pastfew months. Not long ago by charging me three times for the carry it back again that was already returned. Then chose to go on and change 3 of my plans by themselves. Initial agent I spoke to was excellent and tried out not easy to take care of The problem. He even contacted loyalty to assist. They in no way termed. I made an effort to contact myself and was keep endlessly so I hung up. Tried using another agent he reported he would transfer me to loyalty than proceeded for getting upset for the reason that I would not enable him to end the call when he mentioned he couldn't transfer me.
My specialist aided me with my worry and answered all of my adhere to-up thoughts. You may have the top people Doing work in your case!
Additionally, I had been disconnected numerous instances when looking to talk to support as well as still left on hold with no resolution.
Right now my cellphone stopped connecting on the telus community. Consequently it has taken me a forty five to sift with the ai gate keepers prompt's just to talk to a true man or woman, all whilst telus ai attempts almost everything to not make it possible for me to speak to a real man or woman.
The TELUS staff acknowledges that our operate spans a lot of Territories and Treaty areas and we've been grateful for the normal Know-how Keepers and Elders who will be with us nowadays, all those who have absent in advance of us as well as the youth that Telus customer service encourage us.
That is a massive squander of time and only makes a very discouraged customer in advance of they get to talk to the CSR and now the CSR has to cope with an presently pressured to their Restrict customer.